Shipping policy
6. Shipping
During checkout, you will be presented with the available delivery options for your specified shipping address, including the estimated delivery time following our approval of the order and the cost associated with each option. If your order is approved, you will receive a shipping confirmation email containing all relevant details about your order and the selected delivery method.
Orders shipped to the United States and the United Kingdom are sent on a Delivered Duty Paid (DDP) basis, unless otherwise stated at checkout. Where DDP applies, applicable import duties and taxes are collected at checkout so that no additional import charges should normally be due upon delivery.
Orders shipped to other destinations may be sent on a Delivered at Place (DAP) or similar basis, meaning import duties, taxes, and customs fees may be charged upon import depending on the destination country.
6.1 Shipping Prices
At Adax we strive to offer our customers the best service possible. Adax therefore offer the lowest shipping prices as possible.
We have provided a general overview of the shipping prices below, including free shipping thresholds that applies to selected countries.
Please note that the final and applicable shipping cost, as well as the available delivery options, will be displayed at checkout. The delivery options offered will depend on your selection.
For orders shipped to the United States and the United Kingdom on a DDP basis, applicable import duties and taxes will be shown and charged at checkout.
For other destinations, import duties, taxes, and customs fees may apply separately upon import unless otherwise stated at checkout.
If your country is not listed in the overview, please feel free to contact us for further assistance.
If you are a customer withing the EU and need to return your order, please view the price for a prepaid return label in section 7. Return.
Please note that only customers within the EU can use our return portal and prepaid return label. If you are located outside of the EU, you will need to return your package at your own expense and arrange the return shipment yourself. The package must be sent directly to us; we do not offer collection from pickup points or parcel shops.
Return Address:
ADAX A/S
Att. Webshop Return
Vestre Hedevej 18
4000 Roskilde
Denmark
Email: web@adaxshop.com
Phone: +45 43 44 44 10
Shipping Prices
5 EUR
Norway, Sweden - free shipping over 200EUR
8 EUR
Sweden - Home delivery
8 EUR
Germany, Austria, France, Belgium, Luxembourg, Netherlands - free shipping over 200EUR
10 EUR
Spain, Estonia, Slovenia, Hungary, Czech Republic, Ireland, Italy, Lithuania, Latvia, Lithuania, Poland, Finland, United Kingdom, Switzerland, Greece, Croatia, Romania, Slovenia, Bulgaria, Portugal - free shipping over 300EUR
20 EUR
United States, Canada - free shipping over 300EUR
35 EUR
Afganistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Republic of the Congo, Democratic Republic of the Congo, Cook Islands, Costa Rica, Cote D'Ivoire, Cuba, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Republic of The Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Iceland, Islamic Republic of Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao, The Republic of North Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federated States of, Moldova, Republic of, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, State of Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Reunion, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Eswatini, Syrian Arab Republic, Tajikistan, United Republic of Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands, Bonaire, Sint Eustatius and Saba, Curaçao, Guernsey, Isle of Man, Jersey, Montenegro, Saint Barthélemy, Saint Martin (French part), Serbia, Sint Maarten (Dutch part), South Sudan, Canary Islands, Kosovo, Greece (EL) - free shipping over 300EUR
35 EUR
Australia, New Zealand, Singapore, Hong Kong, Japan, India, Indonesia, South Korea, People's Republic of China, Taiwan, Province of China, Mexico - free shipping over 300EUR
Our standard delivery time depends on the destination country and the shipping method you choose. The estimated delivery time will be shown once you select your preferred delivery option at checkout.
All orders are dispatched from our warehouse in Denmark within 1-3 business days of order placement. Below is an approximate guide for delivery times to various countries:
Transit time: 2-3 business days
Belgium (BE), Finland (FI), France (FR), Germany (DE), Luxembourg (LU), Netherlands (NL), Poland (PL), Sweden (SE)
Transit time: 2-4 business days
Austria (AT), Norway (NO)
Transit time: 3-4 business days
Hungary (HU), Italy (IT), Monaco (MC), Portugal (PT), Slovakia (SK), Slovenia (SI), Switzerland (CH), United Kingdom (GB)
Transit time: 3-5 business days
Croatia (HR), Estonia (EE), Ireland (IE), Latvia (LV), Lithuania (LT), Northern Ireland (XI), Romania (RO), San Marino (SM), Spain (ES), Turkey (TR)
Transit time: 4-5 business days
Bosnia & Herzegovina (BA), North Macedonia (MK)
Transit time: 4-6 business days
Liechtenstein (LI)
Transit time: 4-7 business days
Andorra (AD), Canada (CA), China (CN), Cyprus (CY), Gibraltar (GI), Hong Kong (HK), Iceland (IS), India (IN), Indonesia (ID), Israel (IL), Japan (JP), Kuwait (KW), Malta (MT), Mexico (MX), Moldova (MD), Montenegro (ME), New Zealand (NZ), Nicaragua (NI), Pakistan (PK), Philippines (PH), Puerto Rico (PR), Qatar (QA), Russia (RU), Singapore (SG), South Africa (ZA), South Korea (KR), Taiwan (TW), Thailand (TH), Ukraine (UA), United States (US), Uruguay (UY)
Transit time: 4-8 business days
Albania (AL), Algeria (DZ), Australia (AU), Vietnam (VN)
Transit time: 5-6 business days
Azerbaijan (AZ), Bahamas (BS), Bahrain (BH), Bangladesh (BD), Barbados (BB), Brunei (BN)
Transit time: 5-7 business days
Belarus (BY), Benin (BJ), Bermuda (BM), Bhutan (BT), Bulgaria (BG), Burkina Faso (BF), Burundi (BI), Greece (GR), Jordan (JO), Morocco (MA), Nigeria (NG), Oman (OM), Saudi Arabia (SA), Sri Lanka (LK)
Transit time: 5-8 business days
Argentina (AR), Armenia (AM), Cambodia (KH), Egypt (EG), El Salvador (SV), Georgia (GE), Macau (MO), Malaysia (MY), Panama (PA), Peru (PE), Tunisia (TN), United Arab Emirates (AE)
Transit time: 6-7 business days
Bolivia (BO), Brazil (BR), Dominican Republic (DO), Honduras (HN)
Transit time: 6-8 business days
Chile (CL), Colombia (CO), Costa Rica (CR)
Transit time: 6-9 business days
Cameroon (CM), Kyrgyzstan (KG), Senegal (SN)
Transit time: 7-8 business days
Belize (BZ)
Transit time: 7-9 business days
Angola (AO), Anguilla (AI), Antigua & Barbuda (AG), Botswana (BW), British Virgin Islands (VG), Caribbean Netherlands (BQ), Chad (TD), Côte d’Ivoire (CI), Ecuador (EC), Eritrea (ER), Ethiopia (ET), Fiji (FJ), French Guiana (GF), Iraq (IQ), Jamaica (JM), Kazakhstan (KZ), Kenya (KE), Lebanon (LB), Liberia (LR), Madagascar (MG), Maldives (MV), Mauritius (MU), Mongolia (MN), Mozambique (MZ), Myanmar (Burma) (MM), Namibia (NA), Nepal (NP), Niger (NE), Paraguay (PY), Réunion (RE), St. Kitts & Nevis (KN), St. Lucia (LC), St. Maarten (XM), St. Vincent & Grenadines (VC), Tajikistan (TJ), Tanzania (TZ), Timor-Leste (TL), Togo (TG), Trinidad & Tobago (TT), Turkmenistan (TM), Turks & Caicos Islands (TC), U.S. Virgin Islands (VI), Uganda (UG), Venezuela (VE), Yemen (YE), Zambia (ZM), Zimbabwe (ZW)
Transit time: 8-9 business days
Dominica (DM), Grenada (GD)
Transit time: 8-10 business days
Cape Verde (CV), Curaçao (XC), Djibouti (DJ), Eswatini (SZ), Gambia (GM), Ghana (GH), Guinea (GN), Guinea-Bissau (GW), Guyana (GY), Haiti (HT), Malawi (MW), Mali (ML), Martinique (MQ), Mauritania (MR), Montserrat (MS), Palau (PW), Papua New Guinea (PG), Seychelles (SC), Tonga (TO), Uzbekistan (UZ), Vanuatu (VU)
Transit time: 9-11 business days
Afghanistan (AF), American Samoa (AS), Aruba (AW), Cayman Islands (KY), Central African Republic (CF), Cook Islands (CK), French Polynesia (PF), Guadeloupe (GP), Guam (GU), Guatemala (GT), Kiribati (KI), Laos (LA), Lesotho (LS), Libya (LY), Micronesia (FM), Northern Mariana Islands (MP), Palestinian Territories (PS), Rwanda (RW), Solomon Islands (SB), Suriname (SR)
Transit time: 11-13 business days
Comoros (KM), Congo - Brazzaville (CG), Congo - Kinshasa (CD), Faroe Islands (FO), Gabon (GA), Greenland (GL), Marshall Islands (MH), New Caledonia (NC), Samoa (WS), Tuvalu (TV), Wallis & Futuna (WF)
Please note that the stated shipping time refers to the estimated period from the dispatch of the goods from Adax’s warehouse in Denmark until delivery to the customer. The customer is responsible for being present at the delivery address or for collecting the parcel upon arrival.
Delays may occur during transit due to circumstances beyond Adax’s control. Adax cannot be held liable for delayed deliveries, and it is not possible to recall or redirect a shipment once it has been dispatched.
Orders placed after 12:00 PM on a Friday will be shipped the following business day. During busy periods or public holidays in Denmark, delivery times may be extended.
All packages are shipped with a reliable carrier to ensure safe delivery to the address of your choice.
At Adax Official Webshop, we select the best shipping option available for your country. We work with Link, which partners with carriers such as FedEx, Bring in Norway, PostNord in Sweden, and UPS in Switzerland.
If, for any reason, you do not receive a tracking number, please contact us a few days after placing your order, and we will provide you with the tracking details.
6.3 Delivery to Private Address
When your order is shipped with FedEx, you will normally receive a notification from FedEx allowing you to choose whether you would like the package delivered to a private address or a parcel shop. In most cases, you will be able to select your preferred delivery option. The available options may, however, vary depending on the destination country and local FedEx services.
Please ensure that the delivery address and contact details provided when placing your order are correct. If you notice an error, please contact us as soon as possible. We will do our best to assist you, but changes may not be possible once the package is in transit.
If you choose delivery to a private address, it is important that someone is available to receive the package on the scheduled delivery day. FedEx will normally notify you of the expected delivery and any unsuccessful delivery attempts by email, phone, or SMS.
If the package cannot be delivered after several attempts, it may be returned to us. Any return shipping fees or other costs charged by the courier may be deducted from your refund. If you would like the package to be reshipped, you will be required to pay the additional shipping costs.
6.4 Delivery to Parcel Shop
When your order is shipped with FedEx, you will normally receive a notification from FedEx allowing you to choose delivery to an available parcel shop. In most cases, you will be able to select your preferred parcel shop. The available delivery options and parcel shops may vary depending on the destination country and local FedEx services.
Once the package has been redirected to or delivered to a parcel shop, it may not be possible to change the selected location. In some cases, FedEx may deliver the package to a different parcel shop due to capacity limitations or other operational circumstances.
You will be notified by FedEx when the package is ready for collection, using the email address or phone number provided when placing your order.
If you fail to collect the package within the specified collection period and it is returned to us, the actual return shipping fees charged by the courier may be deducted from your refund. If you would like the package to be reshipped, you will be required to pay the additional shipping costs.
6.5 Correct Address
You are responsible for ensuring that the correct address is provided. Please double-check your address at checkout. This applies to delivery to both private addresses, businesses, and parcel shops.
If you notice that your address is incorrect, please contact us as soon as possible. We will attempt to assist you, but please note that it may not be possible if the package is already in transit.
6.6 Delayed delivery
Although we do our best to deliver within the indicated timeframe, delivery may occasionally take longer due to unforeseen circumstances. If your order does not arrive within the expected delivery period, please contact our customer service team, who will do their utmost to assist you.
If you have not received your order within 14 business days after receiving your shipping confirmation, it is your responsibility to contact Adax.
6.7 Undeliverable Orders and Unclaimed Parcels
If your order cannot be delivered after multiple attempts, or if it is not collected from the designated pick-up point despite several reminders, the order will be returned to us. In such cases, a fee will be charged to cover the return shipping costs.