Tasker

Terms of trade

PRICES

All prices on Adax Official Webshop are in Euros (EUR). Additional costs regarding customs duty could be added depending on your country.

If you order from the UK you could be required to pay 20% VAT on the products purchased. If an item is worth more than 135 EUR, an import duty cost will be incurred.

Adax reserves the right to change the listed prices without notice. Subject to any print or typing errors, pricing errors and sold out products.

Reservation of the purchase amount

If you pay with an international card the a amount will be reserved right away.

The money is reserved on your card or account untill:

1) When we ship your order we withdraw the money.

2) or untill the money is released by the card issuer

Pre order:

If you made a pre order on a exclusive product we reserve the right to withdraw the money before the product is shipped. If you have any questions regarding this please feel free to contact us on web@adax.dk

SHIPPING

At Adax we strive to offer our customers the best service possible.

Adax therefore offer free shipping on all orders within EU over 200 EUR. Are you a customer from Denmark we offer free shipping on ordres over 499DKK.

Price examples for shipping:

Germany, Sweden, Belgium, Netherlands, Austria, Norway: 8 EUR - Free shipping over 200 EUR

Finland, France, Italy, Ireland, Poland, Slovakia, Spain: 15 EUR - Free shipping over 200 EUR

Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovenia: 20 EUR - Free shipping over 200 EUR

United Kingdom, Switzerland, Iceland, Turkey: 15 EUR - Free shipping over 250 EUR

North America: 20 EUR - Free shipping over 300 EUR

Central America: 35 EUR - Free shipping over 350 EUR

South America: 40 EUR - Free shipping over 350 EUR

Asia: 40 EUR - Free shipping over 350 EUR

DELIVERY TIME

At Adax official webshop we deliver your package with the best possible option for your country. This could be GLS, UPS, DHL etc.

All orders are shipped from our warehouse in Denmark within 1-3 weekdays from order placement. Orders placed on a Friday after 11.00 AM will be shipped the following weekday. If the delivery time is estimated to be longer, we will contact you immediately by e-mail. You are then entitled to cancel your order. In a busy everyday life it can be a challenge to be home within the hours for package delivery. Therefore it is completely up to you to decide whether you want the package delivered to your home address or at your work. All packages will be shipped with a trusted shipping company which guarantee safe delivery straight to an address of your choosing.

Information regarding delivery time for your country:

Austria, Belgium, France, Germany, Luxembourg, The Netherlands and The United Kingdom: 2-3 days

Norway and Sweden: 2-5 days

Finland, Ireland, Italy, Poland and Switzerland: 3-5 days

Greece, Portugal and Spain: 4-5 days

Iceland: 4-9 days

*The shipping time is the estimated time from when the package leaves our warehouse in Denmark until it reaches its destination.

RETURNS
At Adax webshop the customer always has the full right of return - we return your money with a smile.

You always have the right to withdraw from your order within 21 days. The withdrawal period is counted from the day you receive your goods.

If you choose to return your purchase, all you have to do is ship the product back to us in its original condition, the product must not have been used, and all labels must be intact and still on the bag. Fill out the return note, and send it with the package as well as a copy of the invoice. Costs incurred in returning are for your own account, and please remember that you as a customer are responsible for the package until it reaches our warehouse. Once the package is received at our warehouse and approved, the purchase price will be refunded to your account within 8 workdays. Do you wish to have the money refunded to another account please advise this on the return note.

Unfortunately we are not able to customize exchange orders. We therefore kindly ask you to place a new order on Adaxshop.com

All returns must be shipped to:

ADAX A/S

Vestre Hedevej 18

4000 Roskilde
Denmark

ATT. Webshop Returns

Please note that we do not accept packages sent by cash on delivery.

All packages which are denied receiving or not picked up will be charged a fee of 12 EUR / 125 SEK /125 NOK.
All products which are returned to Adax A/S must be securely wrapped. Enclose the return note and a copy of the invoice as proof that your return package is purchased at Adax A/S.
We recommend that your return package is shipped as parcel post. This way the package can be tracked, and it excludes doubt of wether the package was returned, and the package can be traced.

PERSONAL INFORMATION
No personal information recorded on Adaxshop.com will be transferred, sold or made available to third parties. All informations are stored safely and are accessible only to trusted employees at Adax A/S.

For electronic payments a secure encrypted method is being used through the shop system. It is an approved provider within the approval of the E-mark.

The shop system uses cookies. Cookies are nescessary in order to make the webshop work, and ensure the best possible experience on Adax webshop. When using Adax webshop you agree that we use cookies. If you later wish to delete cookies, it may be done through your browser preferences. More information

During a purchase we ask for your name, address, phone number and e-mail. These informations are used only for processing orders. The informations are transmitted and stored electronic in an u-encrypted way for 5 years. The contract (purchase agreement) is not stored in a way, which makes it possible for you to log in and see/change the status.

In addition we record the IP-address, where a possible purchase is made. This information will under normal circumstances not have any use, but will be used only in a possible police investigation. All false purchases will be reported to the police.

It is optional to have your e-mail recorded on a mailing list at Adax A/S, where you can receive news and other relevant information from Adax. This service can at any time be unsubscribed if desired.
In reference to the Privacy Act we disclose on request on records and on the basis of any objections we will erase the extent desired.

CLAIMS

Adax A/S provides a 2 year warranty in reference to the Sale of Goods Act - comprehensive manufacturing and material defects discovered in its normal use. The warranty does not cover defects, damage or tear directly or indirectly caused by improper use, poor maintenance, violence or tampering. Complaints about defects that should be detected by using the product must be notified Adax within reasonable time. Please contact us by e-mail and attach a picture of the defect. The product can hereby be returned for repair, exchange or according to agreement a refund.

In connection with any claim Adax assumes the shipping cost in a resonable extent. Please contact us at web@adax.dk and we can arrange the procedure for your claim. The product must be shipped together with a precise indication of where and what the defect is, and a copy of the invoice must be included as well. Remeber to send the product back in good packaging.

Has your luggage been damaged during a travel, REMEMBER that this must be reported immediately to the travel agency at arrival. Transport damage will not be treated as a regular claim.

If you have any question please contact us by phone: +45 43444410 or by e-mail: web@adax.dk

REFUND

In case of agreed discounts, returned goods or prepaid items that are canceled before shipment there must be a full or partial refund of the purchase price. Repayment is usually always by bank transfer, and Adax A/S therefore needs your account informations. These informations are not sensitive, and can be informed by e-mail or other traditional forms of correspondance.

APPEALS

If you have a complaint about your purchase, please contact us at web@adax.dk or telephone +45 43 44 44 10.

Adaxshop.com have the Danish online secure trademark “e-mærket”. Therefore you are covered by the e-mark buyer protection, and you always have access to the e-mark free procession when you shop with us.

If we fail to find a solution, you can file a complaint with the relevant boards in the area if the conditions are fulfilled.

Comments should be directed to:

Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk

Alternatively, you can use the European Commission's online complaint portal ODR although this will mainly be relevant if you are a consumer residing outside Denmark.

Salerno shoulder bag Mindy Black

Protection spray / care product Gerd

Balsam / care product Amine

Salerno shoulder bag Marlin Black

Corsico shoulder bag Helene Cognac

Corsico shoulder bag Helene Black

Cormorano shoulder bag Ida Sky blue

Cormorano shoulder bag Demetria Black

Salerno shoulder bag Marlin Aqua

Salerno handbag Megan Olive

Salerno shoulder bag Karmina Tobacco

Cormorano shoulder bag Mathilde Black

Salerno combi clutch Tine Black

Venezia shoulder bag Candice Black

Cormorano shoulder bag Ida Purple

Bacoli wallet Cornelia Black

Salerno shoulder bag Karmina Black

Salerno shoulder bag Mindy Dark brown

Cormorano combi clutch Nellie Purple

Salerno shoulder bag Sia Almond

Venezia shoulder bag Kerstin Cognac

Salerno shoulder bag Mindy Black

Pixie combi clutch Meta Black

Corsico shoulder bag Ann Cognac

Corsico shoulder bag Adela Grey

Salerno shoulder bag Sia Dark brown

Salerno shoulder bag Mereta Black

Salerno shoulder bag Ophelia Black

Salerno shoulder bag Olympia Black

Novara strap Marion Black

Corsico shoulder bag Tanita Cognac

Celia wallet Maren Black

Corsico bumbag Carmen Cognac

Celia wallet Inga Black

Cormorano shoulder bag Rosina Stone

Corsico shoulder bag Adela Black

Ragusa shopper Valentina Black

Amalfi wallet Ionna Black

Valenza shoulder bag Saga Cognac

Pixie bumbag Yasmin Cognac

Adax glove Carla Black

Salerno shoulder bag Mindy Almond

Ravenna handbag Adele Dark brown

Salerno combi clutch Nellie Olive

Portofino backpack Sandie Brown

Salerno combi clutch Nellie Black

Amalfi shoulder bag Madeleine Black

Venezia shoulder bag Kerstin Black