6. Shipping

During checkout, you will be presented with the available delivery options for your specified shipping address, including the estimated delivery time following our approval of the order and the cost associated with each option. If your order is approved, you will receive a shipping confirmation email containing all relevant details about your order and the selected delivery method.

6.1 Shipping Prices  
At Adax we strive to offer our customers the best service possible. Adax therefore offer the lowest shipping prices as possible. We offer free shipping over 200EUR for parcel shops in EU (where available).

We have provided a general overview of the shipping prices below, including free shipping thresholds that applies to selected countries.

Please note that the final and applicable shipping cost, as well as the available delivery options, will be displayed at checkout. The delivery options offered will depend on your selection.

If your country is not listed in the overview, please feel free to contact us for further assistance.

If you are a customer withing the EU and need to return your order, please view the price for a prepaid return label in section 7. Return. 

Please note that only customers within the EU can use our return portal and prepaid return label. If you are located outside of the EU, you will need to return your package at your own expense and arrange the return shipment yourself. The package must be sent directly to us; we do not offer collection from pickup points or parcel shops.

Return Address:

ADAX A/S
Att. Webshop Return
Vestre Hedevej 18
4000 Roskilde
Denmark

Email: web@adaxshop.com
Phone: +45 43 44 44 10

Shipping Prices

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5 EUR

Norway, Sweden - - free shipping for parcel shop (if possible) over 200EUR

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8 EUR
Austria, Belgium, France, Germany, Luxembourg, Netherlands, Czech Republic, Finland, Poland, Switzerland - free shipping for parcel shop (if possible) over 200EUR

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10 EUR
Estonia, Lithuania, Latvia, Poland, Slovenia, Spain, United Kingdom - free shipping over 300EUR

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20 EUR
Iceland, Hungary, Albania, Bosnia and Herzegovina, Faroe Islands, North Macedonia, Serbia, Turkey - free shipping 300EUR

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20 EUR  
United States, Canada - free shipping over 300EUR

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25 EUR
China, Hong Kong - free shipping for parcel shop (if possible) over 300EUR

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25 EUR
Bahrain, Bangladesh, Bhutan, Brunei, Egypt, India, Indonesia, Japan, Jordan, Kuwait, Malaysia, Mexico, Mongolia, Morocco, Nepal, Oman, Philippines, Puerto Rico, Qatar, Saudi Arabia, Singapore, Sri Lanka, Syria, Taiwan, Thailand, Tunisia, United Arab Emirates, Vietnam, Yemen, South Korea - free shipping for parcel shop (if possible) over 300EUR

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35 EUR
Australia, Argentina, Brazil, Colombia, Chile, Costa Rica, Bolivia, Ecuador, El Salvador, Guadeloupe, Guatemala, Haiti, Honduras, Martinique, Montserrat, New Zealand, Nicaragua, Panama, Paraguay, Peru, South Africa, Trinidad and Tobago, Uruguay, Venezuela, French Guiana - free shipping for parcel shop (if possible) over 300EUR

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50 EUR
Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Chad, Djibouti, Equatorial Guinea, Ethiopia, Fiji, French Polynesia, Gabon, Ivory Coast, Kazakhstan, Kenya, Kyrgyzstan, Madagascar, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Papua New Guinea, Rwanda, Senegal, Canary Islands (IC), Sudan, Tanzania, Togo, Uganda, Uzbekistan, Zambia, Zimbabwe, Israel, Cyprus

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6.2 Delivery Time
Our standard delivery time depends on the destination country and the shipping method you choose. The estimated delivery time will be shown once you select your preferred delivery option at checkout.

All orders are dispatched from our warehouse in Denmark within 1-3 business days of order placement. Below is an approximate guide for delivery times to various countries:

• Austria, Belgium, France, Germany, Luxembourg, The Netherlands, and The United Kingdom: 2-3 days
• Norway and Sweden: 2-5 days
• Finland, Ireland, Italy, Poland, and Switzerland: 3-5 days
• Greece, Portugal, and Spain: 4-5 days
• Iceland: 4-9 days

Please note that the stated shipping time refers to the estimated period from the dispatch of the goods from Adax’s warehouse in Denmark until delivery to the customer. The customer is responsible for being present at the delivery address or for collecting the parcel upon arrival.

Delays may occur during transit due to circumstances beyond Adax’s control. Adax cannot be held liable for delayed deliveries, and it is not possible to recall or redirect a shipment once it has been dispatched.

Orders placed after 12:00 PM on a Friday will be shipped the following business day. During busy periods or public holidays in Denmark, delivery times may be extended.

All packages are shipped with a reliable carrier to ensure safe delivery to the address of your choice.
At Adax Official Webshop, we select the best shipping option available for your country. We work with DSV, which partners with carriers such as GLS, FedEx, and UPS to ensure secure and timely delivery.

If, for any reason, you do not receive a tracking number, please contact us a few days after placing your order, and we will provide you with the tracking details.

6.3 Delivery to Private Address
If you wish to have your order delivered to your address, you can select this option at checkout, provided it is available for the country from which you are ordering. Enter your address carefully and double-check its accuracy before placing your order. If you notice that your address is incorrect, please contact us as soon as possible. We will attempt to assist you, but please note that it may not be possible if the package is already in transit.

It is important that you are at home on the scheduled delivery day, as failure to be available for delivery may incur additional fees for us. You will be notified if a delivery attempt has been made, either by phone, email, or SMS, using the contact information provided when placing your order.

If the package cannot be delivered after several delivery attempts, it will be returned to us. In such cases, any fees incurred for the return of the package will be charged to you.

6.4 Delivery to Parcel Shop
If you wish to have your order delivered to a parcel shop, you can select this option at checkout, provided it is available for the country from which you are ordering. Remember to choose your preferred parcel shop. Once the package has been shipped or dropped off at the selected parcel shop, we are unfortunately unable to change the parcel shop.

When your package is delivered to the parcel shop, you will be notified by email or phone, using the contact details provided when placing your order.

Please note that in some cases, the shipping company may deliver your package to a different parcel shop due to space constraints.

If you fail to collect your package from the parcel shop within the specified time frame and it is returned to us, you will be charged the actual return shipping fees imposed by the courier. Should you wish for the package to be reshipped, you will be required to pay for any additional shipping costs.

6.5 Correct Address
You are responsible for ensuring that the correct address is provided. Please double-check your address at checkout. This applies to delivery to both private addresses, businesses, and parcel shops.

If you notice that your address is incorrect, please contact us as soon as possible. We will attempt to assist you, but please note that it may not be possible if the package is already in transit.

6.6 Delayed delivery
Although we do our best to deliver within the indicated timeframe, delivery may occasionally take longer due to unforeseen circumstances. If your order does not arrive within the expected delivery period, please contact our customer service team, who will do their utmost to assist you.

If you have not received your order within 14 business days after receiving your shipping confirmation, it is your responsibility to contact Adax.

6.7 Undeliverable Orders and Unclaimed Parcels
If your order cannot be delivered after multiple attempts, or if it is not collected from the designated pick-up point despite several reminders, the order will be returned to us. In such cases, a fee will be charged to cover the return shipping costs.