Last updated: 14 October 2026

We dispatch orders from our warehouse in Denmark. This policy explains our shipping charges, order processing and delivery estimates, available delivery options, tracking and what to do if a delivery problem occurs. Your statutory consumer rights remain unaffected.

1 Available destinations and delivery options

Enter your delivery address at checkout to see the shipping options available, their prices and estimated delivery times. We generally deliver to addresses within our listed destinations, subject to the exclusions and restrictions below. Carrier options may vary by country, territory and postcode. If the selected carrier cannot serve a specific order, we may arrange an alternative carrier or another delivery solution. If no delivery option appears at checkout, contact web@adaxshop.com before placing your order.

We do not ship to Russia or Belarus. Shipping to countries or regions affected by armed conflict may be limited or temporarily unavailable, depending on carrier services and local conditions. If your address is in an affected area, contact web@adaxshop.com before placing your order so we can check available delivery arrangements.

The destination lists below provide a guide to our shipping prices and transit estimates. The carrier or delivery option used for a specific order may vary, and an alternative arrangement may be made if needed.

2 Shipping prices and free shipping

The table below gives an overview of shipping charges and free-shipping thresholds. Free-shipping eligibility is calculated using the cart value after discounts have been applied. Your available delivery options and the applicable shipping charge are displayed at checkout before you place your order.

Destination	Shipping charge	Free shipping
Sweden — PostNord parcel shop	SEK 56 (EUR 5)	Orders over SEK 2,234 (converted from EUR 200)
Sweden — PostNord home delivery	SEK 89 (EUR 8)	No free-shipping threshold
Norway — Bring Pickup	NOK 107 (EUR 10)	Orders over NOK 2,134 (converted from EUR 200)
Austria, Belgium, France, Germany, Luxembourg, Netherlands	EUR 8	Orders over EUR 200
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece (see section 2.1), Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, United Kingdom	EUR 10	Orders over EUR 300
Canada, United States	EUR 20	Orders over EUR 300
Other listed destinations in section 3, including Ukraine	EUR 35	Not available

 

The Swedish and Norwegian shipping charges and free-shipping thresholds are converted from EUR amounts and may change as exchange rates change. The charges and threshold displayed at checkout for your delivery address apply.

2.1 Greece

Standard shipping to Greece costs EUR 10, with free shipping on orders over EUR 300. Deliveries to remote Greek islands may be subject to higher shipping charges. Any applicable higher charge will be clearly displayed at checkout before you place your order.

2.2 Changes to shipping prices

We may update shipping prices and promotional offers for future orders. Changes do not alter the shipping charge already agreed for an order you have placed. If you notice a difference between this overview and checkout before ordering, please contact us for clarification.

3 Destinations with a shipping charge of EUR 35

The following destinations have a shipping charge of EUR 35, subject to address-specific service availability at checkout. Free shipping does not apply to these groups.

3.1 Other countries and territories

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Republic of the Congo, Democratic Republic of the Congo, Cook Islands, Costa Rica, Cote D'Ivoire, Cuba, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Republic of The Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Iceland, Islamic Republic of Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao, The Republic of North Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federated States of, Moldova, Republic of, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, State of Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Reunion, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Eswatini, Syrian Arab Republic, Tajikistan, United Republic of Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands, Bonaire, Sint Eustatius and Saba, Curaçao, Guernsey, Isle of Man, Jersey, Montenegro, Saint Barthélemy, Saint Martin (French part), Serbia, Sint Maarten (Dutch part), South Sudan, Canary Islands, Kosovo

3.2 Additional destinations

Australia, New Zealand, Singapore, Hong Kong, Japan, India, Indonesia, South Korea, People's Republic of China, Taiwan, Province of China, Mexico

4 Order processing and dispatch

We pack and dispatch in-stock orders within 1–2 business days after you place your order. All orders are dispatched from Denmark. Business days exclude weekends and public holidays in Denmark.

This packing and dispatch period is separate from the carrier's transit time. Transit begins once the parcel has been dispatched and is additional to the packing and dispatch period.

We do not dispatch orders on Saturdays or Sundays. Orders placed late on Friday or during the weekend may first be dispatched on Monday, or the next business day if Monday is a public holiday. Our normal dispatch time still applies.

We send a shipping confirmation email when your order is dispatched. It contains the available tracking and delivery information. If you do not receive tracking details, check your spam folder and contact web@adaxshop.com with your order number.

5 Estimated transit times

The following estimates apply from dispatch from our warehouse in Denmark until delivery, and are additional to order processing time. The estimate for your selected delivery option is shown at checkout.

Transit times are approximate and depend on the service and destination. Customs processing, local holidays and disruption may affect delivery. These estimates do not limit your statutory rights.

2–3 business days

Belgium (BE), Finland (FI), France (FR), Germany (DE), Luxembourg (LU), Netherlands (NL), Poland (PL), Sweden (SE)

2–4 business days

Austria (AT), Norway (NO)

3–4 business days

Hungary (HU), Italy (IT), Monaco (MC), Portugal (PT), Slovakia (SK), Slovenia (SI), Switzerland (CH), United Kingdom (GB)

3–5 business days

Croatia (HR), Estonia (EE), Ireland (IE), Latvia (LV), Lithuania (LT), Northern Ireland (XI), Romania (RO), San Marino (SM), Spain (ES), Turkey (TR)

4–5 business days

Bosnia & Herzegovina (BA), North Macedonia (MK)

4–6 business days

Liechtenstein (LI)

4–7 business days

Andorra (AD), Canada (CA), China (CN), Cyprus (CY), Gibraltar (GI), Hong Kong (HK), Iceland (IS), India (IN), Indonesia (ID), Israel (IL), Japan (JP), Kuwait (KW), Malta (MT), Mexico (MX), Moldova (MD), Montenegro (ME), New Zealand (NZ), Nicaragua (NI), Pakistan (PK), Philippines (PH), Puerto Rico (PR), Qatar (QA), Singapore (SG), South Africa (ZA), South Korea (KR), Taiwan (TW), Thailand (TH), Ukraine (UA), United States (US), Uruguay (UY)

4–8 business days

Albania (AL), Algeria (DZ), Australia (AU), Vietnam (VN)

5–6 business days

Azerbaijan (AZ), Bahamas (BS), Bahrain (BH), Bangladesh (BD), Barbados (BB), Brunei (BN)

5–7 business days

Benin (BJ), Bermuda (BM), Bhutan (BT), Bulgaria (BG), Burkina Faso (BF), Burundi (BI), Greece (GR), Jordan (JO), Morocco (MA), Nigeria (NG), Oman (OM), Saudi Arabia (SA), Sri Lanka (LK)

5–8 business days

Argentina (AR), Armenia (AM), Cambodia (KH), Egypt (EG), El Salvador (SV), Georgia (GE), Macau (MO), Malaysia (MY), Panama (PA), Peru (PE), Tunisia (TN), United Arab Emirates (AE)

6–7 business days

Bolivia (BO), Brazil (BR), Dominican Republic (DO), Honduras (HN)

6–8 business days

Chile (CL), Colombia (CO), Costa Rica (CR)

6–9 business days

Cameroon (CM), Kyrgyzstan (KG), Senegal (SN)

7–8 business days

Belize (BZ)

7–9 business days

Angola (AO), Anguilla (AI), Antigua & Barbuda (AG), Botswana (BW), British Virgin Islands (VG), Caribbean Netherlands (BQ), Chad (TD), Côte d’Ivoire (CI), Ecuador (EC), Eritrea (ER), Ethiopia (ET), Fiji (FJ), French Guiana (GF), Iraq (IQ), Jamaica (JM), Kazakhstan (KZ), Kenya (KE), Lebanon (LB), Liberia (LR), Madagascar (MG), Maldives (MV), Mauritius (MU), Mongolia (MN), Mozambique (MZ), Myanmar (Burma) (MM), Namibia (NA), Nepal (NP), Niger (NE), Paraguay (PY), Réunion (RE), St. Kitts & Nevis (KN), St. Lucia (LC), St. Maarten (XM), St. Vincent & Grenadines (VC), Tajikistan (TJ), Tanzania (TZ), Timor-Leste (TL), Togo (TG), Trinidad & Tobago (TT), Turkmenistan (TM), Turks & Caicos Islands (TC), U.S. Virgin Islands (VI), Uganda (UG), Venezuela (VE), Yemen (YE), Zambia (ZM), Zimbabwe (ZW)

8–9 business days

Dominica (DM), Grenada (GD)

8–10 business days

Cape Verde (CV), Curaçao (XC), Djibouti (DJ), Eswatini (SZ), Gambia (GM), Ghana (GH), Guinea (GN), Guinea-Bissau (GW), Guyana (GY), Haiti (HT), Malawi (MW), Mali (ML), Martinique (MQ), Mauritania (MR), Montserrat (MS), Palau (PW), Papua New Guinea (PG), Seychelles (SC), Tonga (TO), Uzbekistan (UZ), Vanuatu (VU)

9–11 business days

Afghanistan (AF), American Samoa (AS), Aruba (AW), Cayman Islands (KY), Central African Republic (CF), Cook Islands (CK), French Polynesia (PF), Guadeloupe (GP), Guam (GU), Guatemala (GT), Kiribati (KI), Laos (LA), Lesotho (LS), Libya (LY), Micronesia (FM), Northern Mariana Islands (MP), Palestinian Territories (PS), Rwanda (RW), Solomon Islands (SB), Suriname (SR)

11–13 business days

Comoros (KM), Congo - Brazzaville (CG), Congo - Kinshasa (CD), Faroe Islands (FO), Gabon (GA), Greenland (GL), Marshall Islands (MH), New Caledonia (NC), Samoa (WS), Tuvalu (TV), Wallis & Futuna (WF)

6 Shipping partners and carriers

We work with LINK as our freight partner. Depending on the destination and selected service, carriers include FedEx, Bring in Norway, PostNord in Sweden and UPS in Switzerland. Your shipping confirmation and tracking information identify the carrier handling your shipment.

The services available for your address are shown at checkout. Carrier options and local delivery arrangements may vary.

7 Home delivery and parcel shop collection

7.1 Home delivery

For delivery to a private or business address, please ensure that someone can receive the parcel or follow the options provided by the carrier. The carrier may contact you using the email address or telephone number supplied with your order.

For FedEx shipments, you may receive an invitation to choose or change a delivery option, including a parcel shop where supported. The available choices depend on the country, service and local facilities; redirection is not guaranteed.

If delivery attempts are unsuccessful, the parcel may be held for collection or returned to us. See section 10 for how we handle returned, uncollected parcels.

7.2 Parcel shops and collection points

Where a parcel shop service is available, follow the carrier's notification to collect your parcel within the stated collection period. Check the collection address and any identification requirements.

The available locations depend on the carrier and destination. A carrier may use an alternative location if the selected parcel shop cannot accept the parcel. Changes after dispatch or redirection may not be possible.

If a parcel is returned because it was not collected, we will contact you to clarify whether you want it resent or wish to withdraw from the purchase.

8 Delivery address and changes

Please check your delivery address, postcode, email address and telephone number before placing your order. If you discover an error, contact web@adaxshop.com as soon as possible and include your order number.

We will try to assist with corrections. Once a parcel has entered dispatch or transit, an amendment, recall or redirection may not be possible. This does not remove any applicable statutory withdrawal rights.

9 Delayed, missing or damaged deliveries

If your parcel has not arrived within the expected delivery period, contact web@adaxshop.com with your order number. You do not need to wait 14 business days before reporting a problem. We will investigate with the carrier and explain the next steps.

Where we arrange delivery, we remain responsible for the goods until you or a person you nominate receives them, subject to applicable statutory exceptions. You are not required to resolve our claim against the carrier yourself.

Where EU consumer rules apply, delivery must take place within the agreed period or, if no different period was agreed, within 30 days. If delivery is overdue, you may generally give us an additional reasonable period to deliver and terminate the purchase if we fail to do so. In cases where the law permits immediate termination, such as refusal to deliver or failure to meet an essential delivery deadline, an additional period is not required.

If your goods arrive damaged, incorrect or incomplete, please contact us promptly. Photos of the goods and packaging can help us investigate, but they are not an absolute condition for exercising your statutory rights. Delivery estimates and disruption do not automatically exclude our responsibility or your remedies.

10 Uncollected parcels and unsuccessful delivery

A parcel may be returned to us if delivery attempts are unsuccessful or it is not collected within the carrier's collection period. Not collecting a parcel does not, by itself, tell us that you wish to withdraw from the purchase.

We will contact you to clarify whether you wish to have the parcel resent or to withdraw from the purchase.

10.1 If you withdraw from the whole purchase

If a parcel is not collected within the carrier's stated collection period, it is returned to us. If you then withdraw from the purchase, we may deduct from any refund the actual, documented costs of returning the parcel, including return freight, storage and carrier charges, where permitted by applicable law. We do not apply a flat or estimated fee; any deduction is limited to costs actually incurred and documented. Customs duties and taxes paid by you to ADAX at checkout, and additional import costs covered by ADAX, are handled under our Return and Refund Policy and are not deducted contrary to that policy.

We refund the amount paid for the goods and the original delivery charge up to the cost of the least expensive standard delivery offered for your order. Any extra amount paid for a more expensive delivery option is not included in the standard-delivery refund. The actual, documented return costs described above may be deducted where permitted by applicable law. This paragraph concerns ordinary purchases eligible for withdrawal; statutory exceptions for personalised goods and other applicable exceptions are explained in our Return and Refund Policy.

If you withdraw from the whole purchase, we also refund duties and import taxes you paid to ADAX at checkout for the returned goods. For a partial return, we refund the amounts attributable to the returned items; for a full return, we refund the amounts collected by ADAX for the order. Amounts paid directly to a customs authority or carrier are separate. See our Return and Refund Policy for details.

10.2 If you want the parcel resent

We will confirm the arrangements and any applicable reshipping charge with you before sending the parcel again. Reshipping charges may change over time; the amount applicable to a new shipment will be communicated for your agreement before it is arranged.

Where the return was caused by ADAX's error, we cover the cost of correcting it.

10.3 Ordinary returns after receipt

This section concerns parcels that are not collected and are returned to us. If you receive your order and later choose to return it, the ordinary return shipping rules in our Return and Refund Policy apply.

11 Customs duties, VAT and import charges

The treatment of customs duties and taxes depends on the destination. Any such amounts collected by ADAX are shown in your checkout total before you place your order. For some destinations, import duties, taxes or carrier clearance charges may instead be payable to the relevant authority or carrier.

11.1 United States

Orders shipped to the United States are sent on a Delivered Duty Paid (DDP) basis. Applicable import duties and taxes are calculated and collected at checkout. You should normally not be asked to pay additional import charges upon delivery. If a carrier requests an unexpected import payment, contact web@adaxshop.com so that we can investigate.

11.2 United Kingdom

Under our current UK arrangement, applicable taxes and duties are included in the checkout amount. Customers should normally not be charged additional import costs upon delivery. Contact us if a carrier requests an unexpected import payment.

11.3 Other destinations outside the EU

For destinations outside the EU other than the United States and the United Kingdom, local import duties, taxes or carrier clearance charges may be payable to the relevant authority or carrier. If ADAX collects applicable amounts at checkout, they are shown before you place your order. Contact web@adaxshop.com if you have questions about an import charge.

12 Returns and refunds

For return deadlines, return label prices, personalised products, faulty goods and refunds, see our Return and Refund Policy. Our Terms of Service also apply to your order.

Ordinary returns must be sent directly to:

ADAX A/S
Att. Webshop Return
Vestre Hedevej 18
4000 Roskilde
Denmark

Our paid return label portal is available for the listed EU country groups, excluding Malta and Cyprus. Customers in Malta, Cyprus and countries outside the EU, including Norway, arrange their own ordinary return shipping. We do not collect ordinary return parcels from parcel shops or pickup points.

13 Contact

For shipping and delivery enquiries, contact us and include your order number:

Email: web@adaxshop.com
Telephone: +45 43 44 44 10

ADAX A/S
Vestre Hedevej 18
4000 Roskilde
Denmark